Privacy Policy

Last updated: 27 July 2026

Sido Mindful Store ("Sido", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use and share personal information when you visit www.sidomindfulstore.com, contact us, create an account, submit a review, subscribe to marketing, or place an order.

Sido Mindful Store is based in Hong Kong and is responsible for the personal information described in this policy.

1. Personal information we collect

Depending on how you use the website, we may collect:

• Contact and identity information: name, email address, telephone number, billing address and delivery address.
• Order information: products purchased, order value, delivery method, order history and communications about an order.
• Payment information: payment status and limited transaction information. Full payment-card details are processed by our payment providers and are not stored directly by Sido.
• Account information: login and account details if you create a customer account.
• Customer-service information: messages, photographs or other information you provide when asking for support.
• Review information: product ratings, reviews, photographs or other content you choose to submit.
• Marketing information: email subscription status, preferences and interactions with marketing messages.
• Device and website information: IP address, browser and device information, approximate location, cookie identifiers, pages and products viewed, searches, referral source, and interactions with the website and advertisements.

2. How we collect information

We collect personal information:

• Directly from you when you place an order, contact us, create an account, subscribe or submit a review.
• Automatically through cookies, pixels and similar technologies when you use the website.
• From service providers that help operate the store, process payments, deliver orders, prevent fraud, provide analytics, send marketing or display advertisements.

3. How we use personal information

We use personal information to:

• Operate the website and provide products and services.
• Process payments, fulfil orders, arrange delivery and provide order updates.
• Respond to questions, returns, complaints and support requests.
• Create and manage customer accounts.
• Detect, investigate and prevent fraud, security incidents or misuse.
• Improve the website, products, advertising and customer experience.
• Send marketing where you have subscribed or where otherwise permitted by law.
• Measure advertising and show relevant advertisements, subject to consent or opt-out rights where required.
• Comply with legal, tax, accounting and regulatory obligations and protect our legal rights.

Where applicable, we rely on performance of a contract, legal obligations, our legitimate business interests and/or your consent.

4. When we share personal information

We may share personal information only as reasonably necessary with:

• Shopify, which hosts and operates our online store.
• Payment providers, which process customer payments and help prevent fraud.
• Delivery and fulfilment providers, which prepare, ship and track orders.
• Klaviyo, which supports email marketing and website messaging.
• Judge.me, which supports product reviews.
• Google Analytics, which helps us understand website use and performance.
• Meta, including Facebook and Instagram, which helps us measure and deliver advertising.
• Professional advisers, insurers, accountants, auditors, regulators, law-enforcement bodies or other parties where required by law or necessary to protect our rights.
• A buyer, investor or successor if Sido is involved in a business reorganisation, sale or transfer, subject to appropriate safeguards.

These providers may process information under their own privacy policies and contractual obligations.

5. Cookies, analytics and advertising

The website uses cookies and similar technologies for essential store functions, customer accounts, security, preferences, analytics and advertising.

We use Google Analytics to understand how visitors use the website. We also use Meta technologies, including the Meta Pixel, to measure advertising and help show relevant advertisements on Facebook and Instagram. Klaviyo and Judge.me may also use cookies or similar technologies to provide their services.

Where required by law, non-essential cookies are used only after consent. You can manage cookies through the website's privacy controls, where available, and through your browser settings. Blocking some cookies may affect website functions.

You can also manage advertising preferences through Google and Meta account settings.

6. Selling or sharing personal information

Sido does not sell personal information for money.

Some privacy laws use the words "sell", "share" or "targeted advertising" broadly. Under those laws, allowing advertising partners such as Meta or Google to use cookie or website-interaction data for personalised advertising may be treated as a sale or sharing, even when no money is exchanged.

Where these rights apply, you may use the website's privacy controls or contact us to request that your information not be used in this way.

7. Marketing communications

If you subscribe to marketing, we may send you news, product information and offers. You can unsubscribe at any time by using the link in an email or contacting us. Unsubscribing from marketing does not stop essential order or service messages.

8. International data transfers

Sido is based in Hong Kong, and our service providers may process information in Hong Kong and other countries, including countries where Shopify, Google, Meta, Klaviyo, Judge.me, payment providers and delivery providers operate.

Where required, we and our providers use appropriate safeguards for international transfers. Privacy laws and protections may differ between countries.

9. Data retention

We keep personal information only for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent fraud and meet legal obligations. Retention periods vary according to the type of information and the reason it was collected.

10. Your privacy rights

Depending on where you live, you may have the right to:

• Ask whether we hold your personal information and request a copy.
• Ask us to correct inaccurate information.
• Ask us to delete information, subject to legal and business record-keeping requirements.
• Ask us to restrict or object to certain processing.
• Request a portable copy of information you provided.
• Withdraw consent where processing is based on consent.
• Opt out of marketing or certain targeted advertising.
• Make a complaint to the privacy or data-protection authority in your location.

To make a request, email info@sidomindfulstore.com. We may need to verify your identity before completing a request.

11. Children

The website is not directed to children, and we do not knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe a child has provided personal information, please contact us.

12. Security

We use reasonable administrative, technical and organisational measures to protect personal information. However, no website, transmission or storage system can be guaranteed completely secure.

13. Third-party links

The website may link to third-party websites or social-media services. Their privacy practices are governed by their own policies, and Sido is not responsible for those practices.

14. Changes to this policy

We may update this Privacy Policy when our services, providers, legal obligations or privacy practices change. The latest version will be posted on this page with the updated date.

15. Contact us

For privacy questions, requests or complaints, contact:

Sido Mindful Store
Email: info@sidomindfulstore.com
Website: www.sidomindfulstore.com
Hong Kong

Postal address: 8–10 Chancery Lane, Central, Hong Kong.