Refund policy
Shipping and Returns Policy
Order processing
Orders are dispatched within 2 working days. Orders are not processed on weekends or Hong Kong public holidays.
Estimated delivery
- Hong Kong: 2 to 5 working days
- Asia: 7 to 14 working days
- Rest of the world: 7 to 14 working days
Delivery times begin after dispatch and are estimates only. Customs checks, local postal services and events outside our control may cause delays.
Shipping charges and tracking
Shipping charges are shown after the destination country is entered at checkout. Free shipping is available from HK$585, approximately US$75.
We select the most suitable postal or courier service for each destination. Tracking information is provided when supported by the selected service.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes or local charges. These are the customer’s responsibility and are not refundable by Sido.
60-day returns
Unused and unworn items may be returned within 60 days of delivery. Items must be in their original condition and packaging, with proof of purchase.
Please contact info@sidomindfulstore.com before sending a return. Returns sent without prior approval may not be accepted.
Customers are responsible for arranging and paying for return shipping. Original shipping charges, customs duties and taxes are not refundable.
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 14 business days. Your bank or payment provider may require additional processing time.
Wrong or faulty items
If your order arrives faulty, damaged or incorrect, please contact us promptly with photographs. When the issue is confirmed, Sido will arrange the appropriate replacement or refund and cover the related shipping costs.
Lifetime Replacement Promise
If your Sido piece breaks, fades or becomes damaged, you may return it at any time for a same-design replacement, subject to availability.
The original piece and proof of purchase must be provided. Customers are responsible for shipping the item to Sido and paying for delivery of the replacement. If the same design is unavailable, a replacement cannot be offered. Lost or stolen items are not covered.
Your rights
This policy does not affect any rights provided by applicable consumer law.
Contact
For shipping, returns or replacement questions, contact info@sidomindfulstore.com.